For more information on our products, please contact us at firstname.lastname@example.org.
We accept PayPal, Apple Pay and all major credit and debit cards. Sales tax of 5.75% will be charged to Washington DC residents.
We try to ship all of our orders within 24 hours from receipt. Friday & weekend orders are shipped on the following Monday. Should there be a delay, we will contact you via email to let you know when to expect the shipment. Expedited shipping is available. Please contact us at email@example.com to make arrangements.
Shipping is FREE on any US yarn order of $150 or greater (pdf downloads and cone sales are not included in the total). This applies to orders shipped within the continental US, Hawaii, Alaska, US Territories and APO, FPO & DPO destinations. Sorry, it does not apply to international orders.
Packages shipped within the US are sent USPS priority. Delivery usually takes 2-3 days in the US. All orders are shipped from our facility in Washington DC.
International orders (including Canada) are shipped USPS First Class and can sometimes take up to 2 weeks for delivery. Feel Good Yarn Company® can not be responsible for any additional customs fees that your country may charge. Sorry.
|Up to $75.00*||$75.01 to $100*||$100.01 to $149.99*||$150 and Above*|
|Europe, Asia, Japan
* totals do not include pattern pdf downloads
All of our patterns are sold as downloadable pdfs. We do not send out paper patterns. If for some reason you have problems downloading your pattern, please contact us at firstname.lastname@example.org
Accessing Your Pattern :
After purchasing your pattern you can download them immediately from the link in the confirmation page that will pop up after your payment is processed. Additionally, you will be emailed the link to download the pattern. Please note the link will expire 5 days from when the email was sent or after 3 download attempts, whichever comes first. A link will also be accessible from your order detail link in the email which confirms your Feel Good Yarn Company®purchase. Again, please contact us at email@example.com should you have any troubles downloading a pdf.
Refunds and Exchanges:
If you are not completely satisfied with our products we will gladly refund your money minus the shipping costs. Simply send the product back to us along with a reason for return. Once received we will issue the refund. Sorry, PDF downloads are not refundable.